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Have You Ever Considered A Career As a Concierge?

Posted in 'Organising' on February 18, 2016

While most of you know that I am a Personal Concierge for a select handful of wonderful clients, not many people know of my other business – as Co-Director of the Institute of Concierge and Lifestyle Managers (iCALM) and co-owner of the Diploma of Personal Concierge Services.

Today, I thought I would give you an exclusive look at the other side of my world.

A Quick History of Personal Concierges

Most people when they think of Concierge's, think of high class hotels. The Concierge is the person you talk with to organise theatre tickets, get a reservation at booked out restaurants, rearrange travel arrangements, and sort out parcel deliveries … along with a host of random requests.

Need a private dinner party catered by a top chef? Want five dozen roses delivered precisely at 7.10pm to coincide with you popping the question? Want your mini-bar emptied and refilled with vegan snacks and drinks? That's where a good Concierge comes in.

A Concierge is the ultimate "go to" person, and has a long list of contacts available to solve every issue or crisis.

In recent years, Concierges have moved out from the hotel lobby and into private homes.

Concierges now work with individuals, couples and families and take care of everything from getting quotes on repairs, through to making sure there is bread, milk and groceries at home when the owner flies back from their overseas trip or FIFO role.

You can also find Concierges in banks, hospitals, retail stores, private clubs, academic institutions and commercial buildings.

People have realised the lifestyle and productivity benefits that having a Concierge to assist you can bring, and it is now a fast growing industry sector world-wide.

Australia Was Left Behind

The demand for Personal Concierges has skyrocketed in Australia and New Zealand in the past decade.

The problem was that the professional industry bodies that existed were based over in the USA and focussed almost exclusively on USA issues. Being on the other side of the world has its drawbacks when trying to build networks and solve local challenges.

iCALM

In May 2011 my fellow Director Adele Blair and I founded the Institute of Concierge and Lifestyle Managers (iCALM). Our goal was to support fellow Australian and New Zealand concierges through networking, education and employment.

iCALM sets a high Code of Ethics for our members and we have worked tirelessly to provide networking and development opportunities to build the skills of people within our profession.

Training & Education

One of the key issues we found as part of iCALM was that there was no consistent training offered, and concierges had to pick up their skills as they went along.

There are private courses and professional development opportunities offered in other countries, but there was no one who offered an accredited qualification. Until now.

In 2016 iCALM launched the world’s first accredited Concierge qualification.

We have partnered with Entamio Education Group and have jumped through every hoop to have a Diploma of Personal Concierge Services formally accredited, with our first students starting in early 2016.

The Diploma of Personal Concierge Services

The Diploma is self-paced and offered via online learning, with direct support by Adele and myself to our students

Students will complete 20 units covering core skills across business, project management, professional development and finance well as units specific to the role of a Concierge.

Completing the Diploma gives Concierges a well-rounded entry into the industry, backed by an accredited qualification.

Who Becomes a Concierge?

People choosing to become a Personal Concierge have a variety of backgrounds. Many concierges have had early careers as event managers, personal assistants or nurses and become a concierge as part of a career change.

If you are organised, a "go to" person, are great at juggling multiple projects and priorities and have high levels of discretion, then being a Concierge is the ideal career.

The other key skill needed is the ability to form close networks. Being a Concierge is being part of an industry where turf wars and competition is an alien concept. Success only comes from working closely with others in the industry and pooling networks and expertise to help deliver results for your clients.

Combining your background and skills with formal training, opens the door to an exciting new career where no two days are the same.

More Information?

If you would like to know more about the Diploma, visit the iCALM website http://www.icalm.com.au/the-diploma/.







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Kay from Hectic Helpers has always been on the ball and ready to help with everything I need done at a moment's notice. She always has the best interests of my business in mind. In our business we need to maintain high levels of confidentiality; Kay can always be trusted to maintain this and to instill in others.

— D Beerling, Wildstreak

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